FAQ
If you have any questions about your order, we've put together a list of frequently asked questions. We hope you find them helpful! If not, feel free to contact us.
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How long will it take to receive my order?
The average delivery time for our packages is 8-12 business days. We are a company that cares about the environment and wants to contribute to making the world a better place. Once we have reached our minimum order quantity, we ship all orders at once. We hope you understand and want to help us make a difference.
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How can I track my order?
Once your order has been shipped, you will receive a tracking number with which you can track your package online on our tracking page. Please also check your junk mail folder as our emails sometimes end up there. It may take a few business days for the tracking system to be activated.
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10 business days have passed, and I still haven't received my package?
We're sorry this has happened... Have you checked the tracking code? Sometimes packages get held up at customs. Please wait for another 3 days. We apologize for the inconvenience, but in 99% of cases, the package will still be delivered. Have you waited 5 business days plus an additional 3 days? If so, please contact us, and we will find a solution together.
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Can I cancel or change my order?
You have up to 1 hour after completing your order to cancel it. Simply send an email to email@bavas-melbourne.com.
After this period, cancellation is unfortunately no longer possible as the order has already been processed in our system and is being prepared for shipment.
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Do you offer refunds or exchanges?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 30 days of receiving your order to arrange a refund or exchange.
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What payment methods do you accept?
You can securely pay with PayPal and credit card.
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How can I contact customer service?
You can contact our customer service via email. Reach us at email@bavas-melbourne.com. Our contact details are also available on the "Contact" page on our website.
Most questions are already answered here, so you don't need to contact us! However, if you can't find the answer to your question, feel free to contact us anytime.